autonomy response

• functional description
• technical description

functional description

NeuroServer is a platform which personalizes itself in order to adapt to the specific situations of each activity, being apt for services for employees (intranet), providers (extranet), clients (internet, sms), call centers (CSR's assistant), etc.

It contains a series of interrelated tools:

• NSAE: Development Environment.
• NSRE: Administration and production Environment.
• Data Bases: Conversations Archives, long lasting, storage of knowledge, analytics.
• Reporting and Analysis: Reports and analysis of data and conversations.
• Java Client: Interphase web.
• Content: Contribution Environments and content management.

Offers possibilities of integration (with data bases, search engines, email, CRM systems or web pages) and scalability (chat, collaborative web searching, call centers, email, etc.)

vReps offer, in a robust service, all advantages of the best web tools, optimized with new possibilities, and concentrated on only one tool of high availability which can work without supervision:

• Chat: with the following advantages:
  • Quick response timing
  • It comes with images, with facial expressions
  • Unlimited number of simultaneous conversations
  • It offers transcription of conversations
  • It registers all details of each interaction and consolidated reports
  • Drastic Costs Reduction
• Search Engines: with the following advantages:
  • Complex Search from input in natural language
  • Obtaining the ideal Document, and not a list of multiple results
• Collaborative Navigation: with the following advantages:
  • Instant Navigation to the precise destination page, without intermediate navigation
• Web Navigation: with the following advantages:
  • Any reachable point with only one instruction
  • Personalization and proactivity
  • Assistance in fill-out sheets

Technical Description

• Operative Systems: Windows and Sun Solaris
• Databases: MS SQL Server, Oracle, IBM DB2
• Grammatical comprehension of colloquial language
• Focus points of conversations and contextual questions
• Spelling check

Asistentes Virtuales Spanish library covers:

• 20.000 names of settings
• 12.000 Spanish first names, Catalan, Basque and international
• 3.000 verbs with their complete conjugation in simple form, composed, reflexive and pronominal.
• Grammatical Recognition
• Common shifts of conversations.
• Common Topics (sports, weather, stock market, mobile phones, lotteries, dictionaries, etc)
• Basic modules of frequently asked questions (general and by sectors)