advantages

There are other systems based on the "keyword spotting" technology, created like an expansion of the concept of searcher, but our system is the only one in the market that really works in the area of the artificial intelligence and follows the models of the colloquial language, with semantic criteria about the complete input sentence. Answers relevance algorithms are not based on "key words" and its frequency or other parameters, mechanisms foreign to the grammatical rules. They are exclusively based in human models and the criteria of global semantic specificity.

Our system does not act in a limiting passive way through coincidences of words. It treats the received sentence actively, and proceeds to global and abstract semantic analyses. This gives us a double option in the way we answer, not limiting-us to lists of texts created with anticipation, but the writing of only and variable answers following the models that we establish previously (See Caja Madrid Demo).

• Autonomy Response is able to customize answers based on:
  • kind of question,
  • user profile,
  • conversation focus,
  • context
  • and additional rules
• It allows the elaboration of:
  • Precise text answers
  • with web pages opened as a result of a text search, data base queries, CRM tools information or any other type of external data
  • and the possibility to escalate to complementary self-service or human support service channels, as needed
• It helps to discover the customer preferences and behavior model, in order to provide personalized services.
• It allows to define animated characters that transmit their own personality and expressivities.
• It can support thousands of concurrent conversations at any time