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New visitors of a website use the Search Engine text box as their favorite navigation tool. Search engines are good systems to filter information and locate the sources,
but, many times the users do not want to search a document, but a precise answer and...
- They have low precision.
- They return great lists of documents (when searching few words)
- or
they don't return any result (when searching a lot of words, or natural language expressions).
- They don't use natural languages (Boolean, keywords...)
- There is no chance to guide the user online
- Same questions produce same answers
- They don't understand contexts or conversation focus
- They aren't able to understand misspelling
- They can't automatically escalate questions
- Often they don't provide business relevant data
A Response solution allows us to optimize the text box of the Search engine, the preferred user tool on the web. 
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