typical implementations

A Response typical implementation seeks the ideal way to provide a global solution to any customer query, focusing the efforts in the most common and profitability areas.

• The frequent question and rich answers area is solved by the vRep itself, that usually cover around 80-90% of received questions (FAQ).
• The frequent questions and simple responses area is solved by the vRep through database lookups.
• The infrequent questions and simple responses area is solved by the vRep launching a text search over a search engine.
• The infrequent questions and rich responses area (as well as questions identified as a high value interaction) is solved by the vRep escalating to alternative channels through chat tools, email, phone, SMS or live human support.