- The objective to improve customers service reducing expenses, using virtual employees.
- Companies with call centers see their rising operation costs, so they view a 24x7 Web self-service as a solution.
- These companies struggle to install a service center in the web, but something is not right.
NativeMinds published a research on incident resolution costs. It showed unitary costs to be around $33 via phone, $10 via email and just $1 via web.
Next picture by Cisco, referring to interaction costs, shows that, independently of the unitary cost per channel, solving queries via email means
nearly a 25% saving with respect to a Call Center agent. An answer via web would mean an 80% saving regarding that cost:
VReps is a solution which permits to attend your customers interactively, intelligently and proactively. It is one of a kind
of automation  |
