Asistentes Virtuales: una atención eficaz a bajo coste in PRNoticias, with mention to clickseguros.es and Groupama implementations.

The 100% online cars insurance company Clickseguros introduces Julia. Do The Click!!

See: tumundoesonline.es and marketingnews.es

The Espasa Calpe and Grupo Planeta company Casa del libro tries to optimise the searches over his data bases, with more than three million bibliographic registers. The developed solution make this task really easy, even for the more inexperienced internet users, allowing not only to find books, but to solve the doubts about the operative procedures and supplied services.

The application understand 95% of most common questions, using Spanish natural written language.

Caja Madrid virtual representative, that initially was restricted to small customers area, extends now service to Companies and big customers areas.

GROUPAMA Seguros searches the proximity of its mediators and customers like axis of its strategy. Fruit of this strategy is its extensive net of distribution along all the Spanish territory, with more than 5000 professional mediators (agents and corridors) as well as its net of own Branches, that a number of 64 grouped in 7 territorial divisions, they give support to its 1.600.000 customers.

Likewise, the bet from the innovation in the systems of information and the new technologies, it makes that safe Groupama it recounts with an environment internet of the most advanced of Europe.

This allows him to optimise the quality of attention to its customers, to control the processes of business effectively and to reduce the operating costs. The innovation arrives at products, guarantees and services. The project develops in collaboration with IECI (Informática El Corte Inglés)

See: eleconomista.es, cartadelmediador.com and BTS

Innovation prizes 2006 granted to Vodafone and Caja Madrid. Click to display or download pdf file

The test assistant in the intranet of Endesa is responsible about basic questions for the employees. The project develops in collaboration with our strategic member Vector SF (Vector Software Factory).
 

The U.A.I. (Unit of Access to the Information) of the Government of the State of Guanajuato (Mexico) publishes its virtual civil servant. It solves the doubts of the citizenship and promoting and spreading the policy of state transparency in charge, in October of 2006. This project we develop it in collaboration with Mexican company Digital Data and its local partner, Portoss.