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References: Caja Madrid, Renfe, Groupama, Unicaja, Casa del libro, Clickseguros, Endesa, Datadiar, Vector, SFP, Caja Madrid empresas
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One question. One answer. Problem solved.

Customer self-care applications based on real dialogs, allowing to improve service quality and reducing interaction costs drastically.

Asistente VirtualTM acts as a virtual representative (or vRep), that provides a single interface for your internal and external customers. Asking questions through a natural language dialog, allows you to know your customers concerns and demands on time.

Carlos Beldarrain Guillemette Chenevat

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  Blogs:blank space
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videos AV hacia una interacción customer centric
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gatovolador Bots y + bots
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icemd.com Regreso al valle de las muñecas mudas
efimera.org Llegan las andreidas
catorze.blog Háblame bien
cadius.org y otro enlace
domestika.org
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  Studies and news:blank space
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Estado de Puebla Notas de prensa funcionario virtual
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prnoticias.es Asistentes Virtuales: una atención eficaz a bajo coste
Expansión innovation award 2006
usolab.com Asistentes virtuales (pages 25 to 31)
orange.es Caja Madrid crea el primer asistente virtual...
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  Examples:blank space
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Bankia Oficina Internet. Online Banking
 
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Asistentes Virtuales Talk with Elena
Plus Ultra Amy
Infonavit Avi
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«Evidence gathered... strongly suggests that businesses that successfully migrate customers to a multichannel service support strategy can cap growth in service costs, (60% of which is tied to personnel), increase the number of contacts with the customer and gain customer loyalty».

Source: Gartner, Inc., Listen to Customer's Demands for Better Service
 
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